Frequently asked questions
Here you can find answers to frequently asked questions about the Corona test.
How does the rapid antigen test work?
How reliable and safe is the rapid antigen test?
How do I receive the result?
We provide you with the result via email. Additionally, you can look up the result through the provided QR code. It will direct you to the result.
Which documents do I need to provide?
Do I need to be early?
From what age onwards can I get tested?
Generally speaking, infants are eligible for testing. However, for children and adolescents under the age of 16, parents must book, pay and be present for the appointment. For minors over 16 years, instead of the presence of the parents a declaration of consent is sufficient. For larger families, we advise to plan a little more time to ensure a smooth process.
What happens if my result is positive?
In case of a positive test result, you are required to start quarantining immediately. Furthermore, we are required to report the incident to the responsible health authority, which will contact you eventually to define next steps. The health authority will also ask you for a list of your most recent contacts. Therefore, we advise preparing such a list to facilitate their work. Please comply with the following quarantine requirements: https://www.berlin.de/corona/massnahmen/quarantaene/
Can I travel with a negative test result?
If you’re planning to travel, we advise you to check the requirements of the travel destination country. Unfortunately, these differ from country to country. As a result, we cannot guarantee that a negative test result will be enough to travel. You can find current requirements from the countries here.
Current information about requirements within Germany you can find here.
In most of the cases either our PCR-test or our antigen rapid test should be enough prove to travel to all countries.
Which test do I need for traveling?
This depends on the destination. Even though the PCR laboratory test is recognized in most countries, a default answer is not possible. You can find out which test is currently required for your particular travel destination on this page of the German Foreign Office.
When will I receive my test result?
For the rapid antigen test, which is also performed in the free citizen test, the result is available after only 20 minutes and will be sent to you via e-mail.
Will my test result also be in English?
Yes you will receive your test result in English as well.
Which information will be on my test result?
Your name, date of birth, the type of the performed test and the of course the result.
With the result of the rapid antigen test or free citizen test you will also find the sensitivity and the time of the sample taken from you
How long is the result of the rapid antigen test valid?
The result of the rapid antigen test or free citizen test is valid for 24 hours.
When do I need a rapid antigen test?
Currently, you can travel to some countries with the rapid antigen test. You can find out whether the rapid antigen test is sufficient as proof for your travel destination on this page of the German Foreign Office or if you need to do a PCR test. With the rapid antigen test you can also shorten or end your quarantine and report to Germany after entry.
Can I drop by spontaneously?
In order to avoid waiting time for all test persons, we kindly ask you to book appointments online beforehand. You can access our appointment booking system via the buttons on our homepage here.
Can I rebook my appointment?
Yes. Therefore you can write an email with your request to email@example.com. In the mail we need the following information from you for the rebooking: name, date of birth, booking code and the new and available appointment slot of your choice.
How can I upload my test certificate to the Corona Warning App (CWA) as well as Luca and how is the EU Digital Covid Certificate (DCC) generated?
Please follow the steps:
2. Click on "Use Corona Warning App".
3. To create the EU Digital Covid certificate, select the third item.
4. Scan the QR code with your mobile phone (CWA must be installed) or click on "Transfer to Corona Warning App".
5. The CWA opens. Please click on "Request test certificate".
How long does a Corona rapid test take?
The antigen rapid test takes less than 5 minutes to perform. The test result is then available within 15 minutes. Therefore the Corona rapid test takes less than 20 minutes in total.
When does a Corona rapid antigen test become invalid?
In rare cases, a Corona rapid antigen test may provide an invalid result or can not be evaluated at all. The result is then inconclusive. This is the case for example when there is no control line on the test cassette. In this case, you will automatically receive a notification and can perform another test free of charge.
what happens if a rapid test is invalid?
In rare cases a Corona rapid antigen test may provide an invalid test result. In this case, you will automatically receive a notification and can perform another test free of charge.